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What You Should Know Before You Play

These legal terms set out how mi6 operates your account, what we collect, and what you can expect from us — clearly, without unnecessary jargon.

Account eligibility by regionbKash, Nagad, Rocket in scopeData use explainedContact rights includedLocal law applies
mi6 What You Should Know Before You Play
REACH OUR TEAM

Contact Us About Any Legal Question

If something in our terms is unclear, or you need to raise a concern about your account, data, or eligibility, our support team is here to help. You can reach us through the channels below — we respond to legal and account queries as a priority and will route your message to the right person.

Live Chat Open the chat widget inside your account dashboard. Legal and account queries are flagged separately so they reach the right team without delay.
Email Support Send your query to our support address listed in the account help section. Include your registered mobile number for faster account identification.
Account Help Centre The help centre inside your mi6 account covers common legal questions — eligibility, data requests, and how to raise a formal complaint.
HOW WE HANDLE IT

Data, Cookies, Security and Your Account

We take how we handle your information seriously. Below is a plain summary of the four areas that matter most to you as an account holder — what we collect, how we protect it, how long we keep it, and what you can ask us to do with it.

Data We Collect

We collect account registration details, your verified payment method — such as your linked bKash or Nagad number — and session activity. We do not sell this data to third parties.

Cookies and Device Tracking

Cookies help us keep your session active across devices and remember your wallet preferences. You can manage cookie settings in your browser, though some account features require them to work correctly.

Account Security

Your account is protected by a one-time password sent to your registered mobile number each time you log in from an unrecognised device. Never share your OTP with anyone, including support staff.

Retention and Deletion

We retain account records for as long as required under applicable law. To request a review or deletion of your data, contact support through the help centre with your account mobile number.

Your Legal Questions, Answered Directly

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them. If your question isn't here, reach out through live chat or email.

Access depends on local law in your area and the regions we currently support. We recommend checking whether online gaming is permitted under the laws that apply to you before opening an account.

We verify payment accounts to confirm ownership and protect against fraud. If the mobile number on your bKash or Nagad account does not match your registered account details, we may pause withdrawals until verification is complete.

We hold your registration details, verified payment method information, and account activity logs. You can request a summary of what we hold by contacting support through the help centre.

Send a deletion request through the account help centre or via email support. Include your registered mobile number. We will review the request and respond in line with applicable legal obligations.

Any balance at the time of closure is reviewed internally. If the closure is due to a verified policy breach, the balance may be withheld. For queries about a specific closure, contact the support team directly.

Terms may be updated at any time. We aim to notify account holders of material changes via the registered mobile number or within the account dashboard. Continued use after an update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.